Frequently Asked Questions

1. When do I get paid?

We process weekly payouts, with funds deposited into your linked bank account by the end of the day every Wednesday.

2. What do I say when I don’t know the answer to a question?

Every once in a while you may get asked a question that you don’t know the answer to - that’s okay! We suggest first checking the additional job details provided on the left-hand side of the interview page, where you’ll often find more information about pay, shift schedules, and benefits. If the information is still unavailable, kindly inform the applicant that you currently don't have the details but assure them that someone will address their question in a later stage of the interview process if they progress further.

3. Can I go off script?

Vette’s scripts are intentionally crafted to be conversational, while ensuring the companies receive the information they need. We ask that you read the questions the way they are written but feel free to engage with the applicant beyond just the questions. These conversations should feel like exactly that, a conversation! 

4. How should I respond if an applicant asks if I work directly for the company?

If asked, just let the person you’re talking to know that you work with a third party to help facilitate first-round phone interviews so that applicants can interview on their schedule and as soon as they are available. 

5. What should I do if I'm connected with someone who doesn't speak the same language?

Let the person know that you are making note that they need a translator, end the call, mark as “Incomplete”, and select “report an issue - applicant needs translator”. Vette will handle the rest!

6. What do I do if an applicant’s call drops?

If a call unexpectedly disconnects, end the call on your end and mark the call as "Incomplete." Vette will automatically follow up with the applicant to reconnect them with a Vetter.

7. What do I do if I get someone’s voicemail?

If you reach a voicemail, simply select “Got voicemail” at the top of the page and end the call. From here, you’ll be redirected to your Vette dashboard. 

8. I’ve been logged on and haven’t got a call, is something wrong?

Like many things, call volume can fluctuate due to a variety of factors such as holidays, seasonal trends, and hiring patterns. This means that some days you might get back-to-back calls while other days you might have a bit more downtime between calls. The great thing about Vette is that on slower days you can keep it running in the background while you visit other websites!

9. Speaking of Vette running in the background…How does that work? 

Open your Vette dashboard, under settings make sure the desktop push notifications are toggled on, ensure you’re marked as online, and turn up your computer’s volume. You’ll be alerted with a ringing sound for any incoming Vette requests. From there, feel free to open other tabs and start browsing! 

10. Who do I reach out to if I have a question?

You can easily reach out for assistance by using the chat box located at the bottom right-hand corner of your Vette dashboard. Simply submit your question there, and a member of Vette's Support Team will respond to you as soon as possible.